Terms & Conditions

Please read these Terms & Conditions carefully before using the SkilledService website or engaging our moving, cleaning and related services.

Last Updated: 17 September 2026

These Terms & Conditions explain the terms that apply when you use the SkilledService website, request a quote, make an enquiry, or engage SkilledService for our services.

01. Acceptance of These Terms

By accessing or using the SkilledService website, requesting a quotation, making a booking or engaging our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or engage our services.

02. Our Services

SkilledService provides professional moving and property-related services, which may include:

• House and residential removalist services.
• Office removalist services.
• Commercial removalist services.
• End of lease cleaning.
• Carpet cleaning.
• Pest control services.
• Other related services offered by SkilledService.

The availability and scope of each service may depend on your requirements, location, property conditions and the agreed service arrangements.

03. Quotes and Pricing

Quotes provided by SkilledService are based on the information available to us at the time the quote is prepared.

The final price may vary if the scope of work, access conditions, service requirements or other relevant circumstances differ from the information originally provided.

Where additional work or services are requested, additional charges may apply. Any applicable additional costs will be communicated where reasonably practicable.

04. Booking and Confirmation

A service request or quotation does not automatically guarantee a booking. A booking is confirmed when SkilledService has accepted the requested service and the relevant arrangements have been agreed.

Customers are responsible for providing accurate information necessary for us to plan and deliver the requested service.

05. Customer Responsibilities

Customers are expected to provide accurate and complete information about the property, items, locations and services required.

Customers should also ensure that SkilledService has reasonable access to the relevant areas and that any information that may affect the service is communicated before the scheduled service.

• Provide accurate pickup and delivery information.
• Inform us about access restrictions or special requirements.
• Secure or identify valuable, fragile or restricted items where appropriate.
• Follow reasonable instructions provided by our service team.
• Ensure the property is reasonably accessible for the agreed service.

06. Moving Services and Items

For moving services, customers are responsible for informing SkilledService about items that require special handling, including unusually large, fragile, valuable or difficult-to-access items.

Certain items may require special arrangements or may not be suitable for transportation. Customers should disclose relevant information before the service begins.

SkilledService may decline to move an item where doing so would create an unreasonable safety, legal or operational risk.

07. Property Access and Site Conditions

Customers are responsible for providing suitable access to the property and relevant service areas at the agreed time.

Delays, additional work or additional charges may occur where access is restricted, conditions are significantly different from those described when the booking was made, or additional requirements arise.

Customers should inform SkilledService in advance about stairs, lifts, narrow access points, parking restrictions, building requirements and other conditions that may affect the service.

08. Cleaning and Pest Control Services

Cleaning and pest control services are performed according to the agreed scope of work and the conditions present at the property.

Results may vary depending on the condition of surfaces, level of contamination, age of stains, property conditions, pest activity and other factors outside our reasonable control.

Customers should provide accurate information about the property and any known conditions that may affect the safe delivery of the service.

09. Cancellations and Rescheduling

If you need to cancel or reschedule a service, please contact SkilledService as soon as possible.

Cancellation or rescheduling arrangements may depend on the type of service, timing of the request and any costs already incurred in preparing for the booking.

Any applicable cancellation fees or charges will be communicated to the customer where relevant.

10. Delays and Unforeseen Circumstances

SkilledService will make reasonable efforts to provide services at the agreed time. However, delays may occur due to traffic, weather, property access, unexpected service conditions, equipment issues or circumstances outside our reasonable control.

Where a significant delay occurs, we will make reasonable efforts to communicate with the customer and determine an appropriate arrangement.

11. Payments

Customers are responsible for paying the agreed charges for services provided by SkilledService in accordance with the applicable payment arrangements.

Any agreed deposit, balance, additional service charge or other applicable payment requirement must be paid according to the terms communicated at the time of booking.

12. Damage, Loss and Liability

SkilledService takes reasonable care when providing our services. However, customers should understand that some services involve inherent risks, particularly when moving or handling property and belongings.

Customers should notify SkilledService as soon as reasonably possible if they believe that an item or property has been damaged during the provision of a service.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian law.

13. Website Use

You agree to use the SkilledService website for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not attempt to gain unauthorised access to the website, introduce malicious code, misuse website forms or use the website for fraudulent or unlawful purposes.

14. Intellectual Property

Unless otherwise stated, the content of the SkilledService website, including text, graphics, branding, logos, images and other materials, is owned by or used with permission by SkilledService.

You must not reproduce, modify, distribute or commercially use website content without appropriate permission, except where permitted by law.

15. Third-Party Links and Services

The SkilledService website may contain links to third-party websites, platforms or services.

These third-party services operate independently and may have their own terms, conditions and policies. SkilledService is not responsible for third-party websites or services outside our control.

16. Privacy

Personal information submitted through the SkilledService website or in connection with our services is handled in accordance with our Privacy Policy.

By providing information to SkilledService, you acknowledge that the information may be collected and used for purposes associated with enquiries, quotations, bookings, service delivery and business operations, subject to applicable privacy requirements.

17. Complaints and Concerns

If you have a concern about a service, booking or interaction with SkilledService, please contact us as soon as possible so that we can understand the issue and work towards an appropriate resolution.

We will consider complaints and concerns reasonably and in accordance with applicable Australian laws and requirements.

18. Changes to These Terms

SkilledService may update these Terms & Conditions from time to time to reflect changes to our services, website, business operations or applicable legal requirements.

The updated version will be published on this page together with the relevant update date.

Your continued use of the website or engagement of our services after an update may be subject to the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws of Australia.

Any dispute arising in connection with these terms or the services provided by SkilledService will be subject to the applicable laws and courts of the relevant Australian jurisdiction.

20. Contact SkilledService

If you have any questions about these Terms & Conditions, your booking, quotation or our services, please contact the SkilledService team.

Get in Touch

Our team is available to assist with your service enquiries, quotations and questions about these Terms & Conditions.

Email: support@skilledservice.com.au

Phone: 0405 198 860

Website: SkilledService