Privacy Policy

01. About This Privacy Policy

SkilledService is committed to handling personal information responsibly and transparently. This Privacy Policy applies to information collected through the SkilledService website and through communications between you and our business.

By using our website or providing your information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy.

02. Information We Collect

Depending on how you interact with SkilledService, we may collect information such as:

• Your name and contact details.
• Email address and telephone number.
• Pickup and drop-off locations.
• Information about your moving or service requirements.
• Details provided when requesting a quote or making an enquiry.
• Information you provide when communicating with our team.
• Website usage and technical information where collected through website technologies.

We only request information that is reasonably necessary for responding to enquiries, preparing quotes, arranging services and operating our business.

03. How We Collect Your Information

We generally collect personal information directly from you when you:

• Submit a quote or enquiry form on our website.
• Contact us by email or telephone.
• Request information about our services.
• Arrange or use our moving, cleaning or related services.
• Communicate with us regarding an existing or potential booking.

We may also collect limited technical information automatically when you visit our website, such as browser or device information, website activity and other information used to help maintain and improve the website.

04. How We Use Your Information

SkilledService may use the information we collect for purposes including:

• Responding to your enquiries and requests.
• Preparing and providing service quotes.
• Arranging and delivering requested services.
• Communicating with you about your booking or enquiry.
• Providing customer support.
• Managing our business and service operations.
• Improving our website, services and customer experience.
• Maintaining website security and preventing misuse.
• Meeting applicable legal and regulatory requirements.

05. Quotes and Service Requests

When you request a quote or submit a service enquiry, the information you provide may be used by SkilledService to understand your requirements, contact you, prepare a quotation and arrange the requested service.

For moving enquiries, this may include information such as your pickup location, drop-off location and other details necessary to understand the scope of the service.

06. Disclosure of Personal Information

SkilledService does not sell your personal information for commercial purposes.

Where reasonably necessary to provide our services, respond to your request, operate our website or meet legal obligations, information may be disclosed to relevant service providers, contractors, professional advisers, technology providers or government and regulatory authorities.

We take reasonable steps to ensure that information is handled appropriately by parties who receive it.

07. Website and Cookies

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.

Cookies are small data files stored on your device by a website. Depending on your browser settings and the technologies used on our website, you may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

08. Storage and Security

SkilledService takes reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

Personal information may be stored electronically through systems, databases, email accounts, hosting services or other technology used in the operation of our business.

While reasonable security measures are used, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

09. Overseas Disclosure

Some technology, hosting, communication or other service providers used in operating a website or business may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that information in accordance with applicable privacy requirements.

The countries in which particular service providers are located may depend on the third-party services used by SkilledService from time to time.

10. Access and Correction

You may contact SkilledService if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will consider and respond to requests in accordance with applicable privacy requirements.

11. Marketing Communications

SkilledService may contact you about services or information that is relevant to an enquiry or existing customer relationship where permitted by applicable law.

If we send marketing communications, you may request to stop receiving them by contacting us using the details provided below.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. These websites have their own privacy practices and policies.

SkilledService is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

13. Complaints

If you believe that SkilledService has mishandled your personal information or you have a concern about our privacy practices, please contact us first so that we can investigate and respond to your concern.

We will handle privacy complaints in a reasonable and appropriate manner and in accordance with applicable privacy requirements.

If your concern cannot be resolved directly with us, you may have the option of contacting the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

SkilledService may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

The updated version will be published on this page with the relevant update date.